View Poll Results: Have you encounterd similar experiences with Sytner
MIS ADVERTISING
0
0%
POOR CUSTOMER SERVICE
0
0%
BAD PURCHASE EXPERIENCE
0
0%
OTHER
0
0%
WOULDN'T BUY FROM SYTNER AGAIN
0
0%
WOULD BUY FROM SYTNER AGAIN
0
0%
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New A5 Misadvertised
#1
10-07-2011 | 06:50 AM
Thread Starter
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1st Gear
Joined: Oct 2011
Posts: 1
From: Lincoln
New A5 Misadvertised
I PURCHASED A 2011 A5 CABRIOLET S-LINE IN JUNE 2011 FROM SYTNER NOTTINGHAM AUDI. THIS CAR WAS A LOW MILEAGE DEMONSTRATOR WITH A NUMBER OF ADDITIONAL ACCESSORIES INCLUDING ACCORDING TO THE ADVERT AUTO DIMMING DOOR MIRRORS. I PURCHASED THE CAR BECAUSE IT ALLEGEDLY MET MY SPECIFICATION, IF THE ADVERTISED SPEC HADN'T INCLUDED THE AUTO DIMMING MIRRORS I WOULDN'T HAVE BOUGHT THE CAR.
HAVING NEVER OWNED AUTO DIMMING MIRRORS I WASN'T SURE WHAT TO EXPECT AND THE DOOR MIRRORS TO ME SEEMED TO REDUCE GLARE FROM CAR LIGHTS BEHIND ME. I INVESTIGATED THE VIABILITY OF FITTING AN AUTO DIMMING REAR VIEW MIRROR TO FIND MY NEW CAR ONLY HAS ANTI DAZZLE DOOR MIRRORS NOT AUTO DIMMING WHICH ARE DIFFERENT. I RAISED THE ISSUE WITH NOTTINGHAM AUDI WHO CONFIRMED THE ERROR BY EMAIL AND OFFERED A £620.00 GOOD WILL REFUND. WHILST THE REFUND OFFER FROM NOTTINGHAM AUDI IS GENEROUS I WOULD BE LEFT WITH A CAR I WOULDN'T HAVE PURCHASED HAD I KNOWN THE TRUE SPEC.
I HIGHLIGHTED MY DISSATISFACTION AT BEING LEFT WITH A £34,000 CAR I WOULDN'T HAVE BOUGHT AND ENQUIRED AS TO WHETHER AUTO DIMMING MIRRORS COULD BE RETRO FITTED TO MY CAR TO BE INFORMED NO. I SUGGESTED TWO OPTIONS TO RESOLVE MY SITUATION, REPLACE MY A5 WITH ONE OF THE SAME AGE WITH CORRECT SPEC OR TAKE MY A5 BACK, REFUND MY PAYMENT SO THAT I CAN PURCHASE AN A5 OF THE CORRECT SPEC ELSEWHERE. UNFORTUNATELY SYTNER NOTTINGHAM AUDI DIDN'T HAVE AN A5 MEETING THE ORIGINAL ADVERTISED SPEC AND UNBELIEVABLY THEY OFFERED TO BUY MY A5 BACK AFTER 10 WEEKS FOR ALMOST £5000 LESS THAN I'D PAID. I APPRECIATE THERE HAS BEEN A REG CHANGE 11 TO 61 AND I'VE PUT APROX 1500 MILES ON THE CLOCK BUT I'M STILL SHOCKED AT HOW MUCH SYTNER NOTTINGHAM AUDI EXPECT ME TO LOSE DUE TO A SITUATION NOT OF MY MAKING WHICH AND WAS DUE TO THEM MIS ADVERTISING. I UNDERSTAND THAT MISTAKES CAN BE MADE WHEN FREQUENTLY ADDING AND REMOVING VEHICLE SALE ADVERTS, WHEN ERRORS ARE MADE WHY SHOULD THE CUSTOMER COME OFF WORSE.
I'M NOT SURE WHERE TO GO FROM HERE I'M ON THE VERGE OF ACCEPTING THE £620.00 OFFERED AND ACCEPTING THE DISSATISFACTION AND DISAPPOINTMENT OF BEING LEFT WITH A CAR WHICH ISN'T TO THE SPEC ADVERTISED AND I THOUGHT I'D BOUGHT. I GUESS SOME READERS MAY THINK I'M UNGRATEFUL CONSIDERING THE £620.00 OFFERED BY SYTNER NOTTINGHAM AUDI BUT IT'S NEVER BEEN ABOUT THE MONEY I LIVE IN LINCOLN AND BOUGHT THIS CAR FROM NOTTINGHAM BECAUSE IT ALLEGEDLY MET MY SPECIFICATION. I'VE POSTED THESE DETAILS AS A WARNING OF MY EXPERIENCE WITH SYTNER NOTTINGHAM AUDI TO WARN POTENTIAL SYTNER NOTTINGHAM AUDI CUSTOMERS TO BE VERY WARY AND TO SEE IF OTHERS HAVE ENCOUNTERED SIMILAR EXPERIENCES WITH SYTNER NOTTINGHAM AUDI. MY PREVIOUS AUDI PURCHASES OVER THE YEARS FROM LINCOLN AUDI HAVE BEEN EXCELLENT.
HAVING NEVER OWNED AUTO DIMMING MIRRORS I WASN'T SURE WHAT TO EXPECT AND THE DOOR MIRRORS TO ME SEEMED TO REDUCE GLARE FROM CAR LIGHTS BEHIND ME. I INVESTIGATED THE VIABILITY OF FITTING AN AUTO DIMMING REAR VIEW MIRROR TO FIND MY NEW CAR ONLY HAS ANTI DAZZLE DOOR MIRRORS NOT AUTO DIMMING WHICH ARE DIFFERENT. I RAISED THE ISSUE WITH NOTTINGHAM AUDI WHO CONFIRMED THE ERROR BY EMAIL AND OFFERED A £620.00 GOOD WILL REFUND. WHILST THE REFUND OFFER FROM NOTTINGHAM AUDI IS GENEROUS I WOULD BE LEFT WITH A CAR I WOULDN'T HAVE PURCHASED HAD I KNOWN THE TRUE SPEC.
I HIGHLIGHTED MY DISSATISFACTION AT BEING LEFT WITH A £34,000 CAR I WOULDN'T HAVE BOUGHT AND ENQUIRED AS TO WHETHER AUTO DIMMING MIRRORS COULD BE RETRO FITTED TO MY CAR TO BE INFORMED NO. I SUGGESTED TWO OPTIONS TO RESOLVE MY SITUATION, REPLACE MY A5 WITH ONE OF THE SAME AGE WITH CORRECT SPEC OR TAKE MY A5 BACK, REFUND MY PAYMENT SO THAT I CAN PURCHASE AN A5 OF THE CORRECT SPEC ELSEWHERE. UNFORTUNATELY SYTNER NOTTINGHAM AUDI DIDN'T HAVE AN A5 MEETING THE ORIGINAL ADVERTISED SPEC AND UNBELIEVABLY THEY OFFERED TO BUY MY A5 BACK AFTER 10 WEEKS FOR ALMOST £5000 LESS THAN I'D PAID. I APPRECIATE THERE HAS BEEN A REG CHANGE 11 TO 61 AND I'VE PUT APROX 1500 MILES ON THE CLOCK BUT I'M STILL SHOCKED AT HOW MUCH SYTNER NOTTINGHAM AUDI EXPECT ME TO LOSE DUE TO A SITUATION NOT OF MY MAKING WHICH AND WAS DUE TO THEM MIS ADVERTISING. I UNDERSTAND THAT MISTAKES CAN BE MADE WHEN FREQUENTLY ADDING AND REMOVING VEHICLE SALE ADVERTS, WHEN ERRORS ARE MADE WHY SHOULD THE CUSTOMER COME OFF WORSE.
I'M NOT SURE WHERE TO GO FROM HERE I'M ON THE VERGE OF ACCEPTING THE £620.00 OFFERED AND ACCEPTING THE DISSATISFACTION AND DISAPPOINTMENT OF BEING LEFT WITH A CAR WHICH ISN'T TO THE SPEC ADVERTISED AND I THOUGHT I'D BOUGHT. I GUESS SOME READERS MAY THINK I'M UNGRATEFUL CONSIDERING THE £620.00 OFFERED BY SYTNER NOTTINGHAM AUDI BUT IT'S NEVER BEEN ABOUT THE MONEY I LIVE IN LINCOLN AND BOUGHT THIS CAR FROM NOTTINGHAM BECAUSE IT ALLEGEDLY MET MY SPECIFICATION. I'VE POSTED THESE DETAILS AS A WARNING OF MY EXPERIENCE WITH SYTNER NOTTINGHAM AUDI TO WARN POTENTIAL SYTNER NOTTINGHAM AUDI CUSTOMERS TO BE VERY WARY AND TO SEE IF OTHERS HAVE ENCOUNTERED SIMILAR EXPERIENCES WITH SYTNER NOTTINGHAM AUDI. MY PREVIOUS AUDI PURCHASES OVER THE YEARS FROM LINCOLN AUDI HAVE BEEN EXCELLENT.
