Problems with TTStuff.com
#21
RE: Problems with TTStuff.com
ORIGINAL: ttoo cool
I had a problem with them as well. I ordered Denso plugs, an oil filter, a Euro Plate, and the BFGoodrich poster to hang on my wall. I never received the poster that I paid $11.95 for. Everytime I contact them they've told me it is impossible that they made a mistake. They must be perfect. They refused to both send me a poster or a refund. I finally got a refund after about the 8th call. Suffice to say they are not getting my business again. It wasn't just that they forgeot to ship something as everyone makes mistakes but they had a totally arrogant attitude about it.
I had a problem with them as well. I ordered Denso plugs, an oil filter, a Euro Plate, and the BFGoodrich poster to hang on my wall. I never received the poster that I paid $11.95 for. Everytime I contact them they've told me it is impossible that they made a mistake. They must be perfect. They refused to both send me a poster or a refund. I finally got a refund after about the 8th call. Suffice to say they are not getting my business again. It wasn't just that they forgeot to ship something as everyone makes mistakes but they had a totally arrogant attitude about it.
Don't these people realize that we post on boards and our negative opinion can cost them thousands in revenue?
#23
RE: Problems with TTStuff.com
Are you sending the email to sales@ttstuff.com? I was missing a phenolic spacer from my order early this month and they have been responding back and forth with me trying to locate it from USPS for the past few days. It's never been more than 24 hours before I have a reply back to my inquiry. Are you forwarding them your original order confirmation email? Or are you just sending them an email stating.. "where's my stuff"?.... They've always been responsive with me. I've been ordering TTStuff from TTStuff for the past 3+ years. The spacer that got lost in shipping due to no fault of theirs has been the only hiccup in probably 8-10 orders in 3 years.
#25
RE: Problems with TTStuff.com
I've been cool with them, completely, I don't even blame them and won't until I see the postmarked date, if that's later than expected then it's on, otherwise, I'm just getting pissed due to extremely slow shipping
#26
RE: Problems with TTStuff.com
Beconsiderate, just tell them you would like to happily resolve the issue and for them to get GOOD word of mouth recommendations so they can get more sales.
Businesses aren't afraid of 1 individual but they are afraid of bad word of mouth.
Remember the Arab carpet dealer guy in the national news a few months ago? He sent hate mail to U.S. Troops and word got around. (Illinoise or somewhere)He's out of business. Of course that's an extreme political hotbed issue.
#28
RE: Problems with TTStuff.com
At this point I'm trying to figure out if this persists do I contact my local Better Business Bureau or their's. My credit card has been billed for $300 worth of undelivered product and all it would take is a little customer service to put me at ease.
#29
RE: Problems with TTStuff.com
ORIGINAL: Indiepunk
At this point I'm trying to figure out if this persists do I contact my local Better Business Bureau or their's. My credit card has been billed for $300 worth of undelivered product and all it would take is a little customer service to put me at ease.
At this point I'm trying to figure out if this persists do I contact my local Better Business Bureau or their's. My credit card has been billed for $300 worth of undelivered product and all it would take is a little customer service to put me at ease.
I'm not sure why you would give them the benefit of the doubt after repeated attempts (on your part) at resolving it has failed.
Keep a record (in writing dates etc.) of all your attempts to resolve it. Its a hassle but so is losing money.
#30
RE: Problems with TTStuff.com
I'm trying to be patient but I had already considered that. I'm going to keep this thread alive the longer it takes for them to get back to me. I hope their profits are on the decline.