I added a post here some time ago titled "Audi - quality cars?".

I want to say thank you to all the people who read my website and spoke about it, whether you liked it or not (I was criticised heavily by a number of people). Anyway there is an update on the site:

http://www.auditt.org.uk

Thanks again

(ImolaS4 - do you get it yet?)

 

Glad to hear that you got satisfaction finally, but...

I guess I don't "get it" otherwise...

You whined on and on about many unrelated issues - that were more your fault than anything remotely to do with the quality of Audi. I sympathize with your mechanical troubles and am sure your gripes (and frustrations) were legitimate. What I had a problem with was how you spent an inordinate amount of time and space on irrelevant (but arguably bad luck) issues. You slipping while loading furniture and dinging the car, opening a door onto a pipe that is sticking out of the ground, and then getting rear-ended by a white van is NOT Audi's fault. That's your own bad luck. Then you go on and on about a punch list of items that were not repaired properly. These items continued to haunt you. Well... everyone knows that once a car has been damaged in a road accident, it never seems to be like new again - it's just a fact of life. You wouldn't accept that. What surprised me the most was this statement: "It’s a conspiracy – you cannot use a competent dealer because there isn’t one. The guy down the road is courteous and great with cars but he’s not authorised so I can’t use him." SO WHAT??!!! At the rate you were going, you would have done better getting the work done by "the guy down the road" and paying out of pocket. But it would seem you wanted to milk Audi for an-all-expense-paid repair bill. Sometimes you really do get what you paid for!!

On a final note: I do wonder if your actions (tone of voice and demeanor) during your ordeal might have been part of the interpersonal problems you faced when you dealt with any of the Audi representatives. I bring this up because most people who go to the trouble of devoting a website to their tale and then posting the link all over the net are often bitter and angry writers who have a vendetta complex. This kind of behavior might have been pre-empted by your approach to Audi. I don't know this for fact, but often, the behavior within a written report reflects the physical/verbal behavior exhibited in person or over the phone. You may very well have been frustrated and angry which may have caused you to be belligerent and overtly rude - this may have created anonymity between you and any Audi rep with whom you spoke. It would be interesting to hear their side of the story. In short, it would seem as though you were angry and out to smear the name of Audi, but this is just my opinion. Remember: Hostility begets contempt and further frustration, while civility begets respect and resolution.

I want to empahsize that I am glad for you that you finally got satisfaction from Audi. Now maybe you'll relax and take down the web site!

That's my final word. Good luck with all your endeavors.

 

You obviously don't get it do you?

This post addresses your various comments over the last few months.

I didn't and still don't care what you or anyone else (except various decision makers at Audi) think. The story was never meant for your amusement - it was meant to publicise my most recent predicament. If I had put a web site up that said "my engine blew up one month outside of warranty and I'm annoyed about it", would it have generated a discussion? I think not. It achieved the goal.

The story couldn't have been told without reference to the cause of the damage that led to the below par service. I am not aware of how car dealers work in the US but here in the UK it is a closed shop. Have you ever had a car serviced at an Audi dealer in the UK? If not then what qualifies you to comment? You state it is not Audi's fault. Who do you think authorises them? You state that you get what you pay for. Well I paid ÂŁ30K for a car and part of the package I bought was a 3 year warranty. Why should I not expect that the service I receive should be as sold to me? Why should I go elsewhere and pay again? If I use a 3rd party my warranty is invalidated and the resale value of my car is reduced. Be sensible - there really isn't a choice unless you have money to throw away.

On the original point about the suspension. You are correct I was using literally license, they didn't tell me it was "top secret". They said that a problem had been found and Audi AG had requested that the two new replacement rear arms and the two front ones be sent to the lab in Germany for further investigation. They also stated that they were not at liberty to disclose any further information. Still seems a bit suspicious given the circumstances.

Finally let's look at your last response. Are you trying to analyse me?
“are often bitter”
“might have been”
“but often the behaviour”
“you may very well have been”
“this may have”
“this may have created”

Lots of ifs buts and maybes – very scary.

I am, in fact, an intelligent, educated person of the type that simply wants to get a reasonable service and purchase products that are fit for purpose. I am what we refer to here as a grumpy old man. I despair at things like lack of respect, impoliteness and appalling service when you are paying a premium for it. I am a sane, sensible person who is always polite (see above comment) regardless of the situation. I simply expect satisfaction. The ultimate purpose of the web site was, I thought, obvious. And hey guess what – it worked. I really do believe that I was in the right and if you don’t then I don’t really care. This may be down to cultural differences I don’t know. I worked for a US company for 4 years and lived there for 6 months so I do have some insight and think maybe it is. Or I may be wrong – there could be a bunch of people here in the UK who agree with you. Guess what - I don't care - I achieved my goal.

Anyway that is all I have to say so this is definitely goodbye.

 

Wah wah wah, such a cry baby! Cry a river some place else.

 

Lol haha, i feel bad for ya man. Dont let people make fun of you............