DO NOT BUY AUDI!! They don't care about their customers, and their cars break down constantly. AUDI Roadside Assistance is a joke!

I leased an A4 Avant in 2005 and then bought it off lease in 2008. Since I bought the car, it has died on the road 4 different times in a year and a half. These issues were all covered by my warranty, meaning the car's own defects were responsible for its repeated failure.

Every time I called Audi Roadside Assistance, I was surprised by 1) how rude they were; 2) how long it took them to come get the vehicle, even when I was on a major and dangerous highway; and 3) how they made me pay for my own tow, even though it was their crap car that had died on me.

One of these times, the car died on Route 93 in Boston on Thanksgiving Day weekend. Audi Roadside never came, and I had to call the Mass State Police. Another time, I was on the tip of Long Island, and I had to walk 5 miles to get back to my house because Audi wouldn't send anyone until the next day. Another time, the car died in the middle of busy traffic in Brooklyn on my way to a birthday dinner. And this last time, the car died in a parking space in front of my apartment building. And guess what? It took FOUR HOURS for them to send a tow truck to take it 30 blocks to Audi Manhattan, the worst dealership in the world. (Try to buy a car from them, and they treat you like crap and never call you back with a quote. Oh, I'm sorry--I wanted to give you tens of thousands of dollars, and, what's this? You don't want it? Hmmmm.)

Audi Roadside was unbearable to deal with, and so I called Audi Customer Service. They, too, were extremely uncooperative. They balked at paying me back for the rental car that I had to rent in Boston to get back to New York, where I lived, on that Thanksgiving Day weekend. They didn't seem to care that I had to take a vacation day to go back up to Boston to pick up the car. They said I should have gotten back up to Boston as soon as it was ready, and why should they have to pay the extra day for the rental car. And then there was the time I had to take a $25.00 bus to Southampton from NYC to pick up the car after it died on Long Island. They didn't reimburse me for that either.

I wanted to trade in the car because I couldn't trust it anymore. They gave me a trade-in price of $13,000. This was for a car that originally cost $38,000. It's a 2005 A4 Avant 3.0--and now, after 4 years and 32,000 miles, it was only worth $13,000!!! This is a crap car and a crap company.

I will NEVER EVER buy another Audi again. It just broke down again because some leaves got caught under the battery, and they want to charge me $700 to fix it. They said the warranty doesn't cover this issue.

I have lost countless hours, days, and minutes arguing with Audi. I have gone without my car for weeks while it was being fixed. They NEVER supplied a loaner, and they never reimbursed me for my monthly payment.

DO NOT BUY AUDI. Please tell this story over and over.