The Circumstances below have Finally been"Resolved" in terms of parts and labor reimbursement by the Service Director andOwner at theDealership.
I am obligated to report this on behalf of the dealership, although my opinions of theire Service Manager are still my own.




Original Message:


Well, if anyone hasn't read my post regarding the backwards water pump pulley install at Valenti Motors in Watertown, Ct, and is thinking of going there for service, please read here:
https://www.audiforums.com/m_765972/tm.htm

Well, I had a visit with the service manager at Valenti Motors today, and he told me to pound sand.
So, I had printed up pages ahead of time and showed him that when someone Googles "Valenti Motors Watertown Ct Timing Belt Water Pump" then this comes up as #1 in the search.
You'll get this ->
http://www.google.com/search?hl=en&q...=Google+Search
which leads to this ->
https://www.audiforums.com/m_524161/tm.htm

I'm not sorry I had to stoop to put their bad reputation as the #1 top link when you Google them, but Rich Ricci (Service Manager) will never get my business again, and I encourage anyone else that goes there to never have service, buy parts, or buy a car there ever again. I certainly won't unless the owner, Fred Valenti, refunds my timing belt and water pump job. I plan to speak with him personally and I'm alsowaiting to hear back from my attorney when he comes back from lunch today. Anyone that want to call them on my behalf, if the owner is as unreasonable as his service manager, their # is 860-274-8846, ask for Rich Ricci and give him a piece of your mind on what you'd do if they screwed up your car and told you to pound sand. Had to get that out.

 

damn, i would pay a lawyer a few hundred dollars to write a letter and see if you cant get them to budge... i would be on them like horny kids on porno.

 

dont forget to report them to the better business beauro(sp?). those reports make a huge difference in that company for a long time.

 

BBB complaint already filed by my wife (needs to fix the details - loose wp belt, not timing belt)

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 84033461.
Correspondence regarding this complaint will be emailed to : ME
Please print a copy of this for your records.

Filed on : January 14 2008

Filed by :
Me

Filed against :
Valenti Motors, Inc.
600 Straits Tpke
Watertown CT 06795-3321

Complaint Description:
In 2005 I brought my car to Valenti Motors to have some work done. It wasnt until a few weeks ago that my engine overheated on the highway. When I decided to replace the radiator myself I noticed that the water pump pulley was put on backwards and the timing belt was loose. This was a direct result in my car to overheat and could have lead to even more potential engine damage. When I showed Valenti the pictures they offered 5 free oil changes along with free oil. I felt this was inacceptable for all the damage they caused. I went to Valenti and demanded my money back or I would report them to the better business bureau when the shop manager said "he did not take threats" and threw me out of the dealership. This is COMPLETELY poor business ethics and something needs to be done about this.

Your Desired Resolution:
I would like a full refund of $1300 from the work they originally did back in 2005

Your complaint will be reviewed by a Better Business Bureau Dispute Resolution Specialist. If the complaint meets the criteria of the Better Business Bureau's national complaint acceptance policy, it will be forwarded to the business. Our policy allows the business 30 working days to respond to your complaint. We will provide periodic updates to you during the complaint handling process. Thank you for your anticipated cooperation and patience.

 

that dude Rich is an *******, i tried explaining proper business ethics, but of course he knows waaaay more than me and thinks im an idiot. i wish i lived over there, just so as he is walking out the door, i could punch him in the face and be like "did i knock some sense into you now, douchbag?" i think i'll give him another call tomorrow lol

 

Well Bogie, good luck man, If i lived in CT I'd go there and not only give him a piece of my mind but a piece of my foot up his a$$ too! Good luck.

 

hahaha....... i called and left a message for fred.... told him that he should be a good business man and take care of his customers or word will get around and he won't have any business

 

holy hell that belt is freaking so lose!!!

 

Called Audi of America (1-800-822-2834) and filed a complete complaint (reference # 80008799). Audi of America's dealership manager will be contacting Valenti about the issue and how they poorly handled this situation.

 

Just keep working your way up the chain like you're doing. The best thing you can do in my experience, is systematically work your way up the ladder. At some point, someone who's job it is to maintain a name and client base will realize what's happened, and the repercussions, and come to an agreement with you. I don't know that you'll get the whole schebang back, given the number of miles, but I would say you're entitled to a free redo of the work or the labor cost associated.

I'd say I don't trust the work , so I'll do it myself, but I'd like a refund of the labor cost of the work. That seems perfectly fair to me at least. after all, it wasn't the parts, but the labor that were defective, and could have caused major troubles. Hope it all works out for you.

-Ryan